diff --git a/app/models/verification/management/document.rb b/app/models/verification/management/document.rb
index f01c132bb..17ea065bd 100644
--- a/app/models/verification/management/document.rb
+++ b/app/models/verification/management/document.rb
@@ -10,7 +10,7 @@ class Verification::Management::Document
   delegate :username, :email, to: :user, allow_nil: true
 
   def user
-    @user = User.by_document(document_type, document_number).first
+    @user = User.active.by_document(document_type, document_number).first
   end
 
   def user?
diff --git a/app/models/verification/residence.rb b/app/models/verification/residence.rb
index 96a36e5cd..d7ef5db52 100644
--- a/app/models/verification/residence.rb
+++ b/app/models/verification/residence.rb
@@ -40,7 +40,7 @@ class Verification::Residence
   end
 
   def document_number_uniqueness
-    errors.add(:document_number, I18n.t('errors.messages.taken')) if User.where(document_number: document_number).any?
+    errors.add(:document_number, I18n.t('errors.messages.taken')) if User.active.where(document_number: document_number).any?
   end
 
   def store_failed_attempt