diff --git a/app/controllers/admin/verifications_controller.rb b/app/controllers/admin/verifications_controller.rb
index 6cc1ae769..72685a199 100644
--- a/app/controllers/admin/verifications_controller.rb
+++ b/app/controllers/admin/verifications_controller.rb
@@ -1,11 +1,11 @@
 class Admin::VerificationsController < Admin::BaseController
 
   def index
-    @users = User.unverified.page(params[:page])
+    @users = User.incomplete_verification.page(params[:page])
   end
 
   def search
-    @users = User.unverified.search(params[:name_or_email]).page(params[:page]).for_render
+    @users = User.incomplete_verification.search(params[:name_or_email]).page(params[:page]).for_render
     render :index
   end
 
diff --git a/app/models/concerns/verification.rb b/app/models/concerns/verification.rb
index 1bb922d0e..1227791dc 100644
--- a/app/models/concerns/verification.rb
+++ b/app/models/concerns/verification.rb
@@ -6,8 +6,7 @@ module Verification
     scope :level_two_verified, -> { where("users.confirmed_phone IS NOT NULL AND users.residence_verified_at IS NOT NULL") }
     scope :level_two_or_three_verified, -> { where("users.verified_at IS NOT NULL OR (users.confirmed_phone IS NOT NULL AND users.residence_verified_at IS NOT NULL)") }
     scope :unverified, -> { where("users.verified_at IS NULL AND (users.residence_verified_at IS NULL OR users.confirmed_phone IS NULL)") }
-    scope :with_failed_attempts, -> { where("users.failed_census_calls_count > ?", 0) }
-    scope :incomplete_verification, -> { unverified.with_failed_attempts }
+    scope :incomplete_verification, -> { where("(users.residence_verified_at IS NULL AND users.failed_census_calls_count > ?) OR (users.residence_verified_at IS NOT NULL AND (users.unconfirmed_phone IS NULL OR users.confirmed_phone IS NULL))", 0)  }
   end
 
   def verification_email_sent?
diff --git a/spec/concerns/verification_spec.rb b/spec/concerns/verification_spec.rb
index da66da915..4b48dc5d1 100644
--- a/spec/concerns/verification_spec.rb
+++ b/spec/concerns/verification_spec.rb
@@ -55,27 +55,20 @@ shared_examples_for "verifiable" do
       end
     end
 
-    describe "#with_failed_attempts" do
-      it "returns users with failed verification attempts" do
-        user1 = create(:user, verified_at: nil, confirmed_phone: nil)
-        user2 = create(:user, verified_at: nil, confirmed_phone: nil)
-        create(:failed_census_call, user: user1)
-
-        expect(model.with_failed_attempts).to include(user1)
-        expect(model.with_failed_attempts).to_not include(user2)
-      end
-    end
-
     describe "#incomplete_verification" do
       it "returns users with incomplete verifications" do
         user1 = create(:user, verified_at: nil, confirmed_phone: nil)
-        user2 = create(:user, verified_at: nil, confirmed_phone: nil)
-        user3 = create(:user, verified_at: Time.now, residence_verified_at: Time.now, confirmed_phone: "123456789")
         create(:failed_census_call, user: user1)
 
-        expect(model.with_failed_attempts).to include(user1)
-        expect(model.with_failed_attempts).to_not include(user2)
-        expect(model.with_failed_attempts).to_not include(user3)
+        user2 = create(:user, verified_at: nil, residence_verified_at: Time.now, unconfirmed_phone: nil)
+        user3 = create(:user, verified_at: nil, confirmed_phone: nil)
+        user4 = create(:user, verified_at: Time.now, residence_verified_at: Time.now, unconfirmed_phone: "123456789", confirmed_phone: "123456789")
+
+
+        expect(model.incomplete_verification).to include(user1)
+        expect(model.incomplete_verification).to include(user2)
+        expect(model.incomplete_verification).to_not include(user3)
+        expect(model.incomplete_verification).to_not include(user4)
       end
     end
   end